{"id":6090,"date":"2009-10-06T10:11:50","date_gmt":"2009-10-06T02:11:50","guid":{"rendered":"http:\/\/chekyang.com\/musings\/?p=6090"},"modified":"2010-04-05T17:22:41","modified_gmt":"2010-04-05T09:22:41","slug":"hannahs-blurb-reboot","status":"publish","type":"post","link":"https:\/\/www.chekyang.com\/musings\/2009\/10\/06\/hannahs-blurb-reboot\/","title":{"rendered":"Hannah’s Blurb – Reboot"},"content":{"rendered":"

I had a bad feeling when Blurb Customer Support emailed to say that there was a delay in the printing of the two copies of the photobook of Hannah I was working on in early September (blogged here<\/a>). The books were originally supposed to had been sent for printing on the 15 Sep, and expected to ship on 23 Sep. Take about 10 days to ship, and it should had arrive on the 3 Oct or whereabouts.<\/p>\n

As it turned out, the books were only dispatched on the 1 Oct \u2013 a week later than expected. One thing though about Blurb is that great customer support. They promptly bumped the delivery service to FedEx Express, which takes about 3 days normally to ship. The books arrived on Saturday morning but promptly sat in the warehouse for two days \u2013 the couriers don\u2019t work on the weekends I guess \u2013 before getting delivered to The Rivervale yesterday morning.<\/p>\n

\"blog-DSC_3763\"<\/p>\n

And when the books arrived, arrrggghh\u2026 there were printing defects scattered throughout both books! @#!!!!!@#!@# Not very pleasing. So, I snapped about a dozen pictures, then shot off an email expressing dissatisfaction to Blurb\u2019s customer support with the photo evidence attached. Take a look at this picture here<\/a> to see what I mean.<\/p>\n

But Blurb\u2019s great customer support got in gear again. A representative replied a couple of hours later, and said they apologized for the printing blemishes, and were redoing the entire order one more time \u2013 both books will be reprinted and sent again.<\/p>\n

Thing is, this isn\u2019t the first time Blurb has sent my books with defects. The first book I did last year in July had the same ink smudges (blogged here<\/a>). But both times round, Blurb had the books reprinted and resent.<\/p>\n

It\u2019s for this reason that I’ll continue to reuse their service. OK, so the printed books\u2019 quality is clearly a hit or miss thing \u2013 but still, their customer support is amazingly responsive and clearly values their customers.:)<\/p>\n","protected":false},"excerpt":{"rendered":"

I had a bad feeling when Blurb Customer Support emailed to say that there was a delay in the printing of the two copies of the photobook of Hannah I was working on in early September (blogged here). The books<\/p>\n

Read More Hannah’s Blurb – Reboot<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,13],"tags":[435],"class_list":["post-6090","post","type-post","status-publish","format-standard","hentry","category-at-home","category-photography-cameras","tag-vita-una","wpcat-6-id","wpcat-13-id"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/posts\/6090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/comments?post=6090"}],"version-history":[{"count":0,"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/posts\/6090\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/media?parent=6090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/categories?post=6090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chekyang.com\/musings\/wp-json\/wp\/v2\/tags?post=6090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}