And quite literally too, because the X1 Carbon broke down just 5 days after delivery.\u00a0 After loading up the notebook with the office productivity tools, Microsoft Office, Photoshop, a Linux distro on VirtualBox, the machine strolled along nicely for all of about four days – and then inexplicably crashed (i.e. powered off) with no warning. No amount of cajoling and hard resets could revive it.<\/p>\n
Well, time to see exactly how good Lenovo’s technical support and Next Business Day servicing is.<\/p>\n
A 30 minute chat with tech support for a bit more trouble-shooting, and the early diagnosis was that the notebook had suffered a motherboard failure. Unbelievable – it’s a brand new machine that was just assembled a week before that, was it not?<\/p>\n
Later in the day, I got a next update: that replacement parts were being ordered. Then three more days followed (one of which was the Vesak Public Holiday) before I received another call from Lenovo tech support saying they are going to try to do a one-for-one replacement instead – at which point I told them exasperatingly that the notebook has already been loaded with my programs and files. They can do whatever they need to – just so long as they get it fixed, and don’t lose my data.<\/p>\n
And over the weekend, the Lenovo warranty status portal reported that the issue had been resolved<\/em>. Huh?!<\/p>\n At this point, it’s almost six days after reporting the notebook failure, the notebook still is not working, and I’ve spoken to what looks like three different Lenovo Tech Support representatives.<\/p>\n Suffice it to say; Lenovo ThinkPads might be nice, but their support is abysmal.<\/p>\n","protected":false},"excerpt":{"rendered":" And quite literally too, because the X1 Carbon broke down just 5 days after delivery.\u00a0 After loading up the notebook with the office productivity tools, Microsoft Office, Photoshop, a Linux distro on VirtualBox, the machine strolled along nicely for all<\/p>\n